Privacy Policy

1. Who we are

Javionix AI is operated by Javionix LLP. In this policy, “Javionix”, “we”, “us”, or “our” refers to Javionix LLP and its website, services, and business communication channels.

For privacy-related questions, you can contact us at contact@javionix.ai.

2. Information we collect

We may collect the following types of information when you use our website or contact us:

• Contact details: name, email address, phone number, company name, website, and country or region if provided.
• Enquiry details: project requirements, business needs, service interests, messages, and any information you choose to submit.
• Uploaded files: documents, images, spreadsheets, PDFs, or other attachments that you submit through our contact form or send to us for review.
• Technical information: basic logs such as timestamp, browser/device information, IP address, and error/security logs that may be processed by our hosting, serverless functions, or website infrastructure.
• Chat or interaction data: if you use any website chat or assistant feature, we may process the text you enter and related session information to respond to your request.

3. How we collect information

We collect information when you:

• submit the contact form on our website;
• upload an attachment through the contact form;
• email us or communicate with us through business channels;
• request a consultation, proposal, demo, or technical discussion;
• use website features such as the chat widget or email-copy/contact interactions.

4. How we use your information

We use the information we collect for the following purposes:

• to respond to your enquiry or request;
• to understand your project requirements and suggest suitable services or solutions;
• to review uploaded documents or files that you voluntarily provide;
• to prepare proposals, estimates, demos, or technical recommendations;
• to maintain internal enquiry records and follow-up history;
• to improve our website, forms, automation workflows, and service delivery;
• to protect our website, infrastructure, and business systems from misuse, spam, abuse, or security risks;
• to comply with legal, regulatory, accounting, or contractual obligations where applicable.

5. Contact form, Google Sheets, Google Drive, and AWS Lambda

When you submit our contact form, we collect the information you provide, such as your name, email address, phone number, company details, message, and any file you choose to upload.

We use this information to review your enquiry, understand your requirements, respond to you, and manage our business communication. Your submitted information may be stored and processed using secure third-party service providers that help us operate our website, manage enquiries, and communicate with potential clients.

Please do not upload highly sensitive personal data, confidential business records, passwords, government IDs, health information, financial documents, or other sensitive material unless we have specifically requested it and agreed on the handling process.

6. Legal basis and consent

Where applicable, we process your personal information based on your consent, our legitimate business interest in responding to enquiries and providing services, steps taken before entering into a contract, performance of a contract, and compliance with legal obligations.

By submitting a contact form or voluntarily sending information to Javionix, you agree that we may use the information to respond to your enquiry and communicate with you about relevant services.

7. Sharing of information

We do not sell your personal information. We may share or process information with:

• service providers that help us operate the website, forms, file storage, email, hosting, analytics, security, or business tools;
• cloud and productivity platforms such as Google Workspace and AWS, where used for enquiry processing and storage;
• professional advisers, legal authorities, or regulators if required by law or to protect our rights;
• project collaborators or delivery partners only where necessary to evaluate or deliver a service requested by you.

8. International processing and cloud storage

We may use cloud service providers whose infrastructure, support teams, or data processing locations may be outside your country. Where applicable, we take reasonable steps to use reputable service providers and handle data in line with applicable privacy and data protection requirements.

9. Data retention

We keep enquiry records and related files only for as long as reasonably necessary for the purposes described in this policy. In general, enquiry and proposal records may be retained for up to 24 months unless a longer period is required for business, legal, accounting, dispute-resolution, or contractual reasons.

You may request deletion of your submitted information by contacting contact@javionix.ai. We will review and act on deletion requests where applicable, subject to legal, security, contractual, and record-keeping requirements.

10. Security

We use reasonable technical and organisational measures to protect information submitted to us. These may include access controls, cloud account protections, limited internal access, and secure handling practices. However, no website, email, cloud storage, or internet-based transmission can be guaranteed to be completely secure.

11. Your rights and choices

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, object to, or request information about the personal data we process about you. You may also withdraw consent where processing is based on consent.

To make a request, contact us at contact@javionix.ai. We may need to verify your identity before responding to certain requests.

12. Cookies, analytics, and browser storage

Our website may use essential browser storage or session identifiers to support basic website features such as form behaviour, chat/session continuity, or interface functionality. If we add analytics, advertising pixels, or non-essential cookies in the future, we will update this policy and, where required, provide appropriate notice or consent options.

13. Children’s privacy

Our website and services are intended for businesses and professional users. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Third-party links and services

Our website may contain links to third-party websites or platforms such as LinkedIn, X, Google services, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before using them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date.

16. Contact us

For questions, requests, or concerns about this Privacy Policy or how we handle personal information, contact:

Javionix LLP
Email: contact@javionix.ai